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Maintaining your technology is a full-time job, not a secondary task.

Dedicated IT Maintenance and Support team in Montreal. 

It seems like something is constantly breaking between software updates, security threats, and hardware failures. That's why you need a managed services provider that will take the hassle out of technology.


Comprehensive support and maintenance that maximize productivity.


24/7/365 Technical Support

You can't predict when an issue will arise with your computer networks, which is why we offer 24/7/365 support. Our expert team always provides a reliable remote response or on-site assistance. We offer personalized and proactive support and knowledgeable resources that exceed your expectations. With our help, you can be confident that any issue you face will be resolved quickly and efficiently.

Quick Response Times

We know that you need a rapid response when you have an urgent issue. That's why we guarantee a short response time to our clients. We understand that every company has different needs and procedures, so we adapt to yours to provide the best possible assistance. As well, our problem-solving and communication skills ensure that information is efficiently transmitted so that you can resolve your issue as quickly as possible without misunderstandings.

IT Infrastructure Monitoring

When it comes to disaster recovery, the key is to be proactive rather than reactive. That's why our real-time monitoring service is essential for protecting your IT infrastructure. We'll monitor your environment 24/7, so you can rest easy knowing that any problems will be detected and resolved before they cause significant damage. Plus, our client portal gives you complete visibility into your monitored systems - so you always know what's happening, no matter where you are.

IT Consulting Services

When implementing a new computer system, it is crucial to have in-depth knowledge of your business and how it operates daily. This includes understanding your current workflow, processes, and software use. Our IT consultants will study your business and document your daily activities to identify risks related to implementing a new system. We will also analyze areas of inefficiency, redundancy, and waste. This way, your team can get reacquainted with your business processes and learn to use new technology tools effectively. By conducting an in-depth review of your business, we can help you avoid potential risks and successfully transition to a new computer system.

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Is your business prepared for the unexpected?

  • What is IT Maintenance and Support Services?

    IT Maintenance and Support services refer to the range of services that are required to keep an organization's IT infrastructure running smoothly. These services typically include help desk support, software updates and patches, and network security.

    Organizations rely on their IT infrastructure to be up and running at all times to conduct their business. They must have a reliable and effective maintenance and support service. This will help ensure that any problems that occur are quickly and efficiently resolved and that the organization's IT infrastructure is always kept up-to-date.

  • Why do I need IT Support Services?

    Your business depends on its IT infrastructure to be up and running. Downtime can be costly, and even a short outage can result in lost productivity, missed opportunities, and unsatisfied customers.

    An IT support services provider can help you avoid these problems by proactively monitoring your IT systems and responding quickly to any issues. In addition, an IT support provider can help you plan for future growth and changes to your IT infrastructure, ensuring that your business is continuously operating at peak efficiency.

  • What business size can benefit from IT Maintenance and Support?

    IT maintenance and support services are beneficial for businesses of all sizes. However, small and medium businesses (SMBs) can often benefit from partnering with an IT support provider.

    SMBs typically don't have the internal resources to manage and maintain their IT infrastructure effectively. As a result, they can often experience more downtime and disruptions than larger businesses.

    An IT support provider can help SMBs level the playing field by providing them with the same high-quality IT support and services as larger businesses. This can give SMBs peace of mind knowing that their IT infrastructure is being handled by experts and that they won't have to experience the costly consequences of downtime or disruptions.

  • What other IT services do you provide in Montreal?

    In addition to our comprehensive IT Maintenance and Support services, we offer a wide range of IT services in Montreal depending on your unique business needs and goals.

    • Our Managed IT Services allow you to plan strategically and implement an IT roadmap that will help your business cut costs and improve productivity

    • Our IT Security services help you keep your data and systems safe. Our security specialists provide network security, data security, and IT monitoring.

    • Our IT Infrastructure services that help you take advantage of the latest technology trends, such as cloud infrastructure, cloud computing and storage and hybrid cloud solutions.

    • Our IT Consulting services help you with strategic planning and implementation, as well as operational management and improvement. We can also provide expert advice on a wide range of IT topics, such as cloud computing, data security, and network infrastructure.

    • Our IT Outsourcing services allow you to save money and time by outsourcing your IT functions to us. We take care of infrastructure management, including IT systems and network administration, storage management, and data backup and recovery.

We stand by our results.

We understand complexity. We understand you. We empower companies in highly competitive industries by simplifying their IT.
Trust Genatec


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Don't waste another minute fixing IT issues.

Connect with us today and let us take care of your IT Infrastructure for you!

"We've tried hiring an internal IT team —it just didn't cut it. Genatec assigned an entire squad of architects and technicians to our account, reduced our IT costs and provided an incredible service!"

"I wanted to say how much we love working with your team. You are true professionals that are always so helpful. Genatec really walks the talk when it comes to IT and customer service."

"The turnkey solution provided by the experts at Genatec supported our quick expansion. The architecture allowed us to efficiently integrate new stores, grow our team, and develop our business."